FAQs

1. Why does the grout darken on my bathroom floors?
2. How often should I have my carpets cleaned?
3. Why does the wax on my floors wear out within a year?
4. What should I be looking for in a cleaning company?
5. How will I know if I’m getting my money’s worth from my cleaning service?
6. Should I review the performance of my cleaning company?
7. Do green cleaning products work as well as standard products or chemicals?

 

 

1. Why does the grout darken on my bathroom floors?

Grout lines in any area will darken from wear and traffic over time. This is because the grout is in a valley and is a collection point for most particles (think of a river valley). Darker grout is always more noticeable in the restrooms because of the amount of traffic (outside entrances take a close second). Typically, what occurs is small pieces of dirt/grime/salt get caught in grout valleys.  These small particles can end up getting left behind during standard cleaning, unless the area is cleaned with a toothbrush once a week.  Even the newest microfiber mops cannot clean the grout valleys perfectly. While the grout can look fresher from using these mops and other methods, eventually, it will darken.  This happens because particles dissolve with nightly cleanings, stray water from hand washings, etc.  Once the “dirty water” solution dries, it forms a layer on top of the grout which is how discoloration occurs.

We offer a grout restoration service (called turbo washing) to help alleviate darkened grout on floors. Turbo washing is a floor machine that uses special chemicals and bristles that reach down into grout valleys to loosen buildup.  A coat of special sealant can also be used to help prevent grout from permanently staining. Most floor and grout installations over the last few years has special sealant properties built into it to help stop permanent staining. However, this “sealed grout” will still not prevent normal discoloration from occurring.

How often tile & grout floors need turbo washing is totally dependent on the amount of traffic the floor gets. Once every 12 – 24 months, is a typical interval we see. However, if these are highly trafficked areas, this can shorten the interval.

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2. How often should I have my carpets cleaned?

Similar to the grout cleaning process, this answer is totally dependent on many of the same factors; number of people, size and efficiency of walk-off mats, type of businesses, type of carpet, etc.  At a minimum, we suggest once a year. Typically, twice a year is a more common interval. However, quarterly carpet cleaning might be needed in areas that experience high volume, etc).

We offer carpet cleaning using the “tried and true extraction” method. We are fully equipped with our own truck mount equipment and can easily fit this type of cleaning in with your scheduled cleanings.

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3. Why does the wax on my floors wear out within a year?

As with any commercial flooring surface, there are many factors that affect the longevity of wax that’s put on a VCT floor. The amount of foot traffic and the purpose of the room, are probably the 2 largest factors in determining how long wax will hold up. Mail room floors are notorious for rapid wear due to sliding boxes and 2 wheeler usage. Kitchen/break room floors also break down quicker than normal because of sliding chairs, nightly mopping, and high traffic. At a minimum, we suggest redoing VCT floors once a year in a normal office setting. Typically, twice a year is a more common interval. However, quarterly stripping & waxing may be needed in certain rooms and business environments that are high trafficked areas.

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4. What should I be looking for in a cleaning company?

A professional cleaning company will always access your current situation and provide an up-front, detailed proposal for your needs. Your new cleaning company should be willing and able to provide you with the required documentation showing they are adequately licensed, insured, and bonded. If you’d like to dig a little deeper, ask for references from other customers of theirs that fit your business profile (industry, number of employees, building size, etc.). This is always a good way to check your facts and feel more comfortable before joining in a partnership between you and the cleaning company.

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5. How will I know if I’m getting my money’s worth from my cleaning service?

Getting your “money’s worth” from anything is a very subjective notion. When it comes to keeping your business clean, you must weigh all the variables to make an informed analysis. For many businesses, having a cleaning company they can trust to make sure everything is done correctly, is well worth the expense. Because cleaners are humans and not robots, cleaning companies will never produce perfect results every time. You need to ask yourself if the money spent is worth the final product while weighing all of the factors (employee health/well-being, bottom line expense, customer perception, etc.).

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6. Should I review the performance of my cleaning company?

Yes. Your cleaning company should have quality control/inspection plan in place to track and remedy any deficiencies.  Part of this plan should include periodic walk-throughs of the facility that has a designated contact. A good quality control plan/inspection will help the cleaning company know what your expectations are, and allow them to tailor their services to fit your primary needs. Having open dialog between you and the cleaning company will allow for the most cost effective partnership.

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7. Do green cleaning products work as well as standard products or chemicals?

Green cleaning products have come a long way in the last few years. When they started being offered, they were basically a marketing item and did not do as good of a job as standard chemical formulas. Recently, this has changed. Many of the new green certified products do just as good of a job on specific cleaning tasks as the standard products. While the green products are still more expensive than their normal counterparts, the cost difference is diminishing as each year goes by.

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